- An alert appears “A server error has occurred” in user registration.
- When a user is registered, an alert appeas that says “The user being registered is already a Shelf service user. The existing password will be prioritized. Therefore, the password entered here will not be applied”. What does that mean?
An alert appears “A server error has occurred” in user registration.
We apologize for the inconvenience. Please contact the amana system administrator with the information on the user you want to register.
When a user is registered, an alert appeas that says “The user being registered is already a Shelf service user. The existing password will be prioritized. Therefore, the password entered here will not be applied”. What does that mean?
The shelf service allows users to use multiple sites simultaneously, and the entire service has a common authentication infrastructure; a system that authenticates users by retaining the user’s information required for login, accordingly. Therefore, even if the user’s name is not currently in Manage Users List, the above alert will be shown because the user’s email address has registered in the past or are registered on another site.
In this case, please proceed with the registration. Then, please let him/her know that he/she should log in using the password registered in the past. If he/she has forgotten the registered password, the password can be reissued by him/herself by clicking on the [Reissue Password] at the bottom of the login page.
